Privacy Policy
GreenYellow Vietnam Limited Liability Company (hereinafter referred to as “GreenYellow Vietnam,” “we,” “us,” or “our”), with its registered office at 30th Floor, Opal Tower, 92 Nguyen Huu Canh Street, Thanh My Tay Ward, Ho Chi Minh City, Vietnam, is a legal entity duly established and operating under the laws of the Socialist Republic of Vietnam.
This Privacy Policy (“Policy”) has been established and issued by GreenYellow Vietnam to provide clear and transparent information about how we collect, process, use, store, share, and protect the personal data of our customers, prospective customers, and Website users (collectively referred to as “you”) when you access or use the websites greenyellow.com.vn and greenyellow.vn (collectively referred to as the “Website”).
As the Data Controller, GreenYellow Vietnam is committed to respecting and protecting your privacy throughout your access to and use of the Website. Understanding this Policy is essential to ensuring an appropriate and secure experience for both you and GreenYellow Vietnam, together with its affiliates, subsidiaries, branches, and other associated entities (collectively referred to as “GreenYellow”).
This Policy is issued in accordance with, and governed by, the laws of the Socialist Republic of Vietnam.
For the purposes of this Policy, GreenYellow Vietnam, together with its affiliates, subsidiaries, branches, and other associated entities, shall be collectively referred to as “GreenYellow.”
1. Our Commitment to Personal Data Protection
We are committed to protecting your privacy by ensuring the confidentiality, integrity, availability, and security of the personal data you provide to us through any communication channel.
We take all necessary measures to:
- Provide you with clear and transparent information about how your personal data is collected and processed;
- Implement appropriate technical and organizational measures to protect your personal data against unauthorized access, disclosure, alteration, loss, or destruction;
- Retain personal data only for as long as necessary to fulfill the purposes for which it was collected or to provide the relevant services;
- Enable you to access, review, correct, or update your personal data at any time in accordance with GreenYellow Vietnam’s applicable policies.
GreenYellow applies appropriate technical and organizational safeguards to ensure that all personal data processing activities comply with applicable personal data protection laws and regulations.
For more information about our personal data protection policy, please refer to our Personal Data Processing Policy here.
2. How Do We Use Your Personal Data?
2.1. Personal data and how we collect it:
– Personal data that you voluntarily provide through your use of the Website may include, but is not limited to:
- Full name;
- Email address;
- Phone number;
- Organization/company information;
- Messages, inquiries, requests, or feedback submitted by you.
– Personal data that we may collect automatically and/or passively from other sources includes:
- IP address;
- Device type, operating system, and browser information;
- Website usage and browsing behavior;
- Cookies and similar tracking technologies;
- System logs;
- Platform interaction data;
- Data obtained from other sources, including third-party social media platforms (such as Facebook and Google), market research (where responses are not provided anonymously), third-party data providers, our advertising partners, publicly available sources, and information obtained in connection with the acquisition of other companies.
2.2. Purpose of data collection
Managing obligations relating to customers and prospective customers
Customer and prospect relationship management
We use and retain your personal data to maintain our customer and prospect database, enabling us to respond efficiently to your requests, including appointment bookings, quotation requests, information inquiries, and newsletter subscriptions.
Contact you
We collect and retain your personal data so that we can contact you and respond appropriately to your requests regarding appointments, quotations, information about our products and services, or newsletter subscriptions.
Legal obligations or requests from competent authorities
In certain circumstances, GreenYellow may be required to disclose your personal data to comply with lawful requests from competent governmental authorities, particularly in matters relating to national security, fraud prevention, or law enforcement.
Other purposes
For any data processing activities not covered by the purposes described above, GreenYellow will inform you in advance of the relevant purpose and scope of processing.
2.3. Access to Data
We ensure that only authorized personnel within GreenYellow have access to your personal data where such access is necessary for managing our relationship with you.
In addition, GreenYellow’s service providers may access certain personal data to the extent necessary to perform services on our behalf, such as website optimization, development, and maintenance.
2.4. Data storage
Your personal data is stored and processed in accordance with the laws of Vietnam and the applicable regulations of the European Union governing the protection of personal data.
Where our service providers operate outside the European Union, GreenYellow implements data protection safeguards in accordance with the European Commission’s recommended contractual clauses to ensure the security of your personal data and the protection of your rights.
Your personal data will be retained only for as long as necessary to fulfill the purposes for which it was collected and to comply with the applicable laws of the Socialist Republic of Vietnam and the relevant European Union data protection regulations.
Once the applicable retention period has expired, your personal data will be deleted, destroyed, anonymized, or otherwise disposed of using appropriate technical measures in accordance with GreenYellow’s internal policies.
2.5. Cookie management
When you visit our Website, and subject to your consent where required, GreenYellow may store cookies on your device through your web browser. During their validity period or storage duration, these cookies enable us to recognize your device during subsequent visits. GreenYellow’s partners, service providers, or other third parties may also place cookies on your device. Certain cookies are strictly necessary for the proper functioning of the Website. Disabling or deleting these cookies may affect your browsing experience and limit certain Website functionalities. Only the issuer of a cookie is authorized to access or modify the information stored within that cookie.
For further information about the types of cookies used on our Website and how you can refuse or delete cookies stored on your device, please visit our Cookies Policy.
You may configure your browser at any time to accept or refuse cookies easily and free of charge. Your browser can also be set to automatically accept cookies or prevent them from being stored on your device.
3. Exercising Your Rights
To help you maintain control over the use of your personal data, you are entitled to the following rights:
- The right to be informed about the processing of your personal data;
- The right to give or withhold consent;
- The right to access, review, correct, or request the correction of your personal data;
- The right to withdraw your consent to the processing of your personal data;
- The right to request the deletion of your personal data;
- The right to request restrictions on the processing of your personal data;
- The right to obtain your personal data;
- The right to object to the processing of your personal data;
- The right to lodge complaints, make denunciations, or initiate legal proceedings;
- The right to claim compensation for damages;
- The right to request the implementation of measures to protect your personal data in accordance with applicable laws.
Contact information for exercising your rights:
- By email: vietnam_dpo@greenyellow.com
- By post: GreenYellow Vietnam, 30th Floor, Opal Tower, 92 Nguyen Huu Canh Street, Thanh My Tay Ward, Ho Chi Minh City, Vietnam
The exercise of your rights will be carried out and ensured in accordance with the policies and procedures of GreenYellow Vietnam in effect from time to time. For detailed information on how to exercise the above rights, please refer to our Personal Data Processing Policy here.
4. Our Data Security Measures
4.1. Our commitment to security and confidentiality
Respecting your right to personal data protection, as well as ensuring the security and confidentiality of your information, is a top priority for GreenYellow.
GreenYellow implements appropriate technical and organizational measures, proportionate to the sensitivity of each category of personal data, to protect such data against unauthorized access, loss, alteration, or disclosure to unauthorized parties.
From the earliest stages of developing, designing, selecting, and operating services involving the processing of personal data, GreenYellow integrates data protection principles into its processes and operations.
Where appropriate or necessary, we apply measures such as anonymization (the irreversible processing of personal data so that an individual can no longer be identified) and pseudonymization (the processing of personal data in a manner that prevents the identification of an individual without the use of additional information kept separately and subject to appropriate safeguards[1]) to further enhance the protection of personal data.
As personal data is confidential information, access is granted only to GreenYellow personnel or authorized service providers whose access is necessary for the performance of their assigned duties. All individuals authorized to access personal data are bound by confidentiality obligations and may be subject to disciplinary measures or other sanctions in the event of a breach of these obligations.
Any sharing of personal data with third parties is governed by contractual arrangements designed to ensure the protection of personal data and the respect of data subjects’ rights.
GreenYellow is committed to safeguarding the personal data that you entrust to us. As part of our ongoing efforts to strengthen information security, we also encourage you to take appropriate measures to protect your own personal data, including preventing unauthorized access and securing your devices such as computers, smartphones, and tablets with strong passwords that are updated regularly.
If you share your device with others, we recommend that you log out of your account after each session.
4.2. Data protection officer
GreenYellow’s Data Protection Officer (DPO) is available to address any questions or inquiries relating to the protection of personal data. For any requests or questions, please contact: vietnam_dpo@greenyellow.com; dpo@greenyellow.com.
5. Governing Law and Interpretation
This Policy is issued and governed in accordance with the laws of the Socialist Republic of Vietnam, as amended from time to time. Unless otherwise expressly defined in this Policy, all terms and expressions used herein shall be interpreted in accordance with the applicable laws and regulations in force at the relevant time.
6. Changes to This Policy
You acknowledge and agree that GreenYellow reserves the right, at its sole discretion and in accordance with applicable laws, to amend, update, modify, or terminate this Policy at any time and for any reason.
We are under no obligation to provide prior individual notice of such changes. It is your responsibility to review this Policy periodically to stay informed of any updates. Your continued use of this Website following any changes to this Policy constitutes your acceptance of the revised Policy.
